FAQ

How long will it take for my order to arrive? 

All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

How do I place a return or exchange? 

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 7 days from the date of arrival. As such, you will not be responsible for paying for your own shipping costs for returning your item. 

To return your item, do email us at hello@baingny.com 

If 7 days have gone by since you’ve received the parcel, unfortunately, we can’t offer you a refund or exchange. 

Can I return or exchange an item I bought on sale? 

Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

 I think I got the sizing wrong on my order, can I exchange it for a different size? 

We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at hello@baingny.com